Client service levels will be determined through Project Evaluation using the appropriate QMS Evaluation form.
Improvements driven by these evaluations will be planned and implemented within client agreed target periods, normally before the next Service Evaluation Report.
The Saltaire Security Ltd Managing Director, or a suitable deputy appointed by him will act on behalf of Saltaire Security Ltd in implementing the planned improvements to the agreed timescale.
All meetings planned to discuss Service Evaluation will be minuted with copies sent to the client for their comments and records.
Upon receipt of any comments on the meeting minutes Saltaire Security Ltd will begin implementation, updating Project Files as appropriate.
Original signed by: Steve Robertson
Managing Director Saltaire Security Ltd
Company Policies & Standard Operational Procedures